Temporarily turn off customizations
Temporarily turn off the Child theme
Temporarily turn off settings and customizations that you have made by enabling the parent theme.
Click "Appearance" / "Themes".
Is a "Child Theme" is active?
"Activate" the non-child theme or parent theme to test.
Did you change the name of the theme or child theme?
Make sure the theme name has not been changed or altered. Here is how to check.
Click "Appearance" / "Theme Editor".
Select [Theme name] - Child Theme (example "Stratus - Child Theme") in the dropdown beside 'Select theme to edit'.
Select "Stylesheet" under "Theme Files".
Reference the "Theme Name:", it should be [Theme name] - Child Them (Example Stratus - Child Theme)
Do the same for the Parent theme. https://share.getcloudapp.com/yAub8dn1
Here is a list of our correct theme names:
- Stratus - Child theme
- Bellevue - Child theme
- Entrepreneur - Child theme
- Pursuit - Child theme
- Embark - Child theme
- Uplands - Child theme
Did this resolve your issue?
- Yes - Awesome! Review your settings and customizations to see where the conflict is.
- No - Okay, let's try the next step below.